AI product information line
An AI assistant that presents your product catalog over the phone
Not every business books appointments. Some answer the same questions all day: what do you sell, how much is it, what's the difference between these two, are you open on Saturday? Eliza answers them on the phone, from your own product list, at any hour.
How it works
You add your products in the dashboard: a name, a price if you want one, and a description as long as you need. Eliza knows the name of everything you sell and reads a product's details only when a caller asks about it — so a long catalog doesn't make her slow or long-winded.
When a caller asks about something you don't list, Eliza says so plainly instead of making up an answer. Your address and opening hours, where you have set them, are part of every call, and callers who need a person can be put through to your number.
Two ways to use it
- As an information line. No services or calendar needed: your business name, a phone number and a product list are enough for Eliza to start taking calls. She answers questions about what you sell, takes no bookings and asks for no personal details.
- Alongside appointments. If you take bookings too, add your products as well: a caller can ask about a product and book an appointment in the same call — a salon's hair-care range, say, or a bike workshop's accessories.
Who it suits
Shops and showrooms, garden centres, wine and specialty food sellers, salons selling care products, studios with courses and memberships — anyone whose phone rings with questions about what they offer.
Questions
Can callers order or pay through Eliza?
Not at the moment. Eliza describes your products and their prices; orders and payment stay with you. A caller who wants to buy can be put through to your number.
How do I keep prices up to date?
Edit the product in your dashboard. Eliza reads a product's details at the moment a caller asks, so a change is live on the very next question — even in a call that is already under way.
Will Eliza make things up about my products?
Eliza is instructed to answer only from what you wrote. If a caller asks about something you don't list, she tells them the business doesn't list it rather than describing it anyway.
Can my products appear on Google?
If you choose to. When you switch on publishing your business details in Eliza Settings, your call page lists your products by name and price next to your services, and search engines may list that page.
Hear it for yourself
Our home page has a live call with Eliza, in your browser or by phone — no sign-up needed.